In 2005, out of 1,000 nominations and nine
contenders in the retail category, Grogan Jewelers was selected
to be one of the top three finalist for the 20th Annual
Small Business Of The Year Award with the Huntsville
Chamber of Commerce.
Instead, Jay ended up buying the business. "It looked like a good
opportunity, and the people in Florence
were so warm and friendly. It didn't take long for me to figure out that Florence,
Alabama was the best-kept secret in
the world," he said.
Jay Klos grew up in the jewelry business,
working in his father's store in Jefferson City,
Missouri. Under his father's
influence, he gained knowledge and made invaluable connections in the
industry. Klos states, "Where I am today
is a direct result of my father."
Twenty years later, Jay and Patty Klos are
celebrating not just the success of their years at Grogan, but also the
90th anniversary of the business! Grogan Jewelers has remained in its
original location on Court Street, although the building has been
beautifully renovated and expanded.
Grogan Jewelers has a long history of providing customers with quality
merchandise, outstanding service and incredible prices. The legacy began
in 1915 when Elisha A. Grogan founded Grogan
Jewelers. In 1940, his son Oscar took over the business.
In 1972, Walker and Frankie Graham became the new owners. "The
store really flourished under the two of them," Klos
said.
In 1985, Jay Klos brought his knowledge and
extensive jewelry background to the business. Patty Klos
joined the team of experts in 1986. Under their direction, Grogan
Jewelers has set the precedent for being the leader in the diamond and
fine jewelry business in North Alabama.
Along with the renovation in 1995 came the addition of the Engagement
Ring Center. Diamonds have long been the specialty at Grogan Jewelers.
"The diamond industry remains, in many ways, very old-school. It has
actually taken decades to establish the types of connections we have with
the mines as well as the cutters. Anyone can go out, build a store, say
they're in the jewelry business and buy from wholesalers. But by being
privy to the inside track we have always been able to bypass that middle
wholesaler," says Klos.
"You just don't build those relationships overnight, or even in a
single decade. Buying direct - that's the key. But saying you do and
actually having the connections to do it are two totally different
things."
Continuing education and training classes are also a tradition at
Grogan. Klos says, "Sometimes I think they
are in competition with each other and that's a wonderful thing. We have
two Certified Bench Jeweler Technicians, which there are only four of in
the entire state. I am in awe daily at the quality of pieces that we
manufacture right here in our shop." But the training and education
doesn't stop with the shop. Technology is constantly evolving and
developing new and better ways to bring out the beauty in nature's
precious gifts. Its important to know that the
people you trust stay current with these changes.
The first thing you will notice when you walk through the door is how
friendly and helpful the people are. There is nothing stuffy about the
staff. They are professionals who love what they do and it shows!
Grogan Jewelers is committed to its customers and their dreams. It is
obvious in everything they do! This includes the words they live by,
their company mission statement:
"We do whatever it takes to make
our customers happy."