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Frequently Asked Questions

At Grogan Jewelers by Lon, we want to be our customers’ go-to resource for all things jewelry-related. Whether you are purchasing fine jewelry as a gift for someone special or yourself, you should feel confident in your decision and know that you have received expert advice throughout every stage of your buying journey. To help you become a more informed consumer, we’ve put together a list of answers to some of the most common questions we receive.

Q: Which brands do you sell?

A: We offer some of the most in-demand collections available today, including designers such as Kendra Scott, Le Vian, Pandora, Tag Heuer, True Romance and many more.

Q: Can you repair my broken jewelry?

A: Yes! Every one of our three locations boasts a cutting-edge jewelry repair center where we offer same-day repairs and resizing. Whether you need a straightforward clasp replacement on a beloved necklace or bracelet, or something more involved such as a watch repair, our experienced master jewelers can return your treasured pieces to you better than new.

Q: Do you buy gold?

A: Yes, we do. If you have unwanted gold jewelry you no longer wear, bring it in to us. We’ll offer you a quote based on the current price of gold, which fluctuates daily.

Q: Is shopping at a locally owned jewelry store better than shopping at a chain store?

A: We firmly believe we can provide a better jewelry-buying experience than you will have if you shop at a big-box store. We take time to listen to your needs and understand you as a customer, and our master jewelers have more than 100 combined years of experience in the industry. As a bonus, supporting small businesses keeps your money right here in our local community, where it belongs.

Q: I have some ideas for a unique piece of jewelry. Do you offer custom jewelry design?

A: Yes, we would love to help you bring your vision to life. We specialize in 3D CAD design, which means you can bring in a picture of the piece you want and we can turn it into a wax mold for you within 24 hours. Visit our custom jewelry design center to get started.

Q: Do you provide a warranty on the jewelry you sell?

A: We are so confident in the diamonds we sell that we offer a lifetime warranty on any diamond purchased at Grogan Jewelers by Lon. This warranty entitles you to complimentary cleanings and inspections every four months, and we will also replace your diamond if it shows flaws like cracks or chips.

Make Your Next Jewelry-Buying Experience a Breeze

If you have a question we didn’t answer on this page, give us a call or stop by and visit us at any of our three locations: Cool Springs, Huntsville or Florence. We’d love to hear from you!

Florence (256) 764-4013

285 Cox Creek Parkway
Florence, AL 35630

Our Store Hours:

Mon-Thu & Sat: 10:00 a.m. - 7:00 p.m.
Fri: 10:00 a.m. - 8:00 p.m.
Closed Sunday
Get Directions Here

Huntsville (256) 837-4808

315 The Bridge Street, Suite 101
Huntsville, AL 35806

Our Store Hours:

Mon-Thu: 10:00 a.m. – 8:00 p.m.
Fri & Sat: 10:00 a.m. – 8:00 p.m.
Sunday: CLOSED
Get Directions Here

Cool Springs Galleria (615) 716-8626

1800 Galleria Blvd Ste 1300
Franklin, TN 37067

Our Store Hours:

Mon - Sat: 10:00 am - 9:00 pm
Sun: 12:00 pm - 6:00 pm
Get Directions Here

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